Ho, ho, ho! Welcome to Cheap Xmas Decor Shop, your one-stop destination for all things festive! We’re dedicated to making your holiday season as magical and stress-free as possible. From our enchanting Angel Costumes to our dazzling Christmas Decorations, we want every part of your experience with us to be filled with cheer. That’s why we’ve created a clear and straightforward Shipping & Returns policy.

Shipping Information

We work swiftly to get your Christmas goodies on their way to you! Here’s what you can expect:

  • Order Processing: All orders are processed within 1-2 business days after payment is confirmed.
  • Shipping Methods & Times:
    • Standard Shipping (£12.95): Shipped via DHL or FedEx. Your order will typically arrive within 10-15 business days after dispatch.
    • Free Shipping: Available on orders over £50, shipped via EMS. Your order will typically arrive within 15-25 business days after dispatch.
  • Delivery Areas: We ship globally! However, please note we are unable to deliver to some parts of Asia and a few other remote regions.

Please note that these timeframes are estimates and can be affected by factors outside of our control, especially during the busy holiday season.

Our Hassle-Free Returns & Exchanges

We hope you love everything you order, but we understand that sometimes an item might not be quite right. To keep the holiday spirit alive, we offer a simple returns and exchanges process.

Timeframe for Returns & Exchanges

You may return or exchange most items within 15 days of receiving your order. To be eligible, items must be unused, in their original packaging, and with all tags attached.

Step-by-Step Return/Exchange Process

  1. Contact Us: Within 15 days of receiving your order, email our cheerful customer service elves at [email protected]. Please include your order number and details about the item you wish to return or exchange.
  2. Wait for Instructions: We will email you back within 1-2 business days with a Returns Authorisation and the shipping address to send your item to. Please do not send anything back without this authorisation.
  3. Pack and Ship: Securely pack the item(s) in their original packaging and ship them to us using a tracked shipping service. This is for your peace of mind so you can follow its journey back to our workshop!
  4. Processing: Once we receive and inspect the returned item(s), we will process your refund or exchange within 5 business days.

Refund Timeline and Method

Refunds will be issued to the original payment method used for the purchase. Please allow:

  • Credit/Debit Cards (Visa, MasterCard, JCB): 5-10 business days after we process the refund for it to appear in your account.
  • PayPal: 3-5 business days after we process the refund.

Please note: Original shipping costs are non-refundable, unless the return is due to an error on our part (e.g., we sent the wrong item).

⚠️ Non-Returnable Items

To ensure the health and safety of all our customers, the following items are non-returnable and non-exchangeable due to their nature:

  • Christmas Crackers (as they contain consumable items like sweets and toys).
  • Christmas Eve Boxes (if they have been opened or any items inside have been used).
  • Balloon Fillers (e.g., confetti or similar consumable products).
  • Any personalised or custom-made products (e.g., customised Balloon Vinyl or Christmas Decorations made to your specification).

If you have any questions about whether a specific product can be returned, please contact our friendly team before placing your order!

Need a Little Help?

Our customer service elves are here to make your experience merry and bright! If you have any questions about shipping, returns, or exchanges, don’t hesitate to email us at [email protected]. We typically respond within 1-2 business days.

Thank you for shopping with Cheap Xmas Decor Shop. We wish you a festive and joyful holiday season! 🎄

Cheap Xmas Decor Shop
98 Old Seals Way, Chester, GB CH6L 1JA
Email: [email protected]