At Cheap Xmas Decor Shop, we’re all about spreading Christmas joy and ensuring your festive experience is magical from start to finish. While we hope you love every item you order—from our Angel Costumes to Christmas Decorations—we understand that sometimes things might not be perfect. That’s why we offer a hassle-free returns and exchanges process to keep the holiday spirit alive!

Returns & Exchanges Timeframe

We accept returns and exchanges within 15 days of you receiving your order. Please note that all items must be unused, in their original packaging, and with tags attached to be eligible.

How to Initiate a Return or Exchange

  1. Contact Us: Email our friendly customer service team at [email protected] within 15 days of receiving your order. Include your order number and details about the item you wish to return or exchange.
  2. Wait for Instructions: We’ll respond within 1-2 business days with a returns authorisation and shipping instructions. Please do not send anything back without this authorisation.
  3. Pack and Ship: Securely pack the item(s) in their original packaging and ship them to us at the address provided. We recommend using a tracked shipping service for your peace of mind.
  4. Processing: Once we receive and inspect the returned item(s), we’ll process your refund or exchange within 5 business days.

Refund Timeline and Method

Refunds will be issued to the original payment method used for the purchase. Please allow:

  • Credit/Debit Cards (Visa, MasterCard, JCB): 5-10 business days after processing for the refund to appear in your account.
  • PayPal: 3-5 business days after processing.

Note that shipping costs are non-refundable, unless the return is due to an error on our part (e.g., wrong item shipped).

Non-Returnable Items

To ensure health and safety, certain items cannot be returned or exchanged due to their nature. These include:

  • Christmas Crackers (as they contain consumable items)
  • Christmas Eve Boxes (if opened or used)
  • Balloon Fillers (e.g., confetti or similar consumable products)
  • Any personalised or custom-made products (e.g., customised Balloon Vinyl or Christmas Decorations)

If you have questions about a specific product, feel free to reach out to us before purchasing!

Returns & Exchanges Request Template

To make things easier, here’s a template you can use when emailing us:

Subject: Returns/Exchanges Request – Order #[Your Order Number]

Dear Cheap Xmas Decor Shop Team,

I would like to request a [return/exchange] for my order #[Your Order Number], placed on [Order Date].

Item(s) to return/exchange: [Product Name(s) and Quantity]

Reason: [Please provide details, e.g., defective item, wrong size, etc.]

I have read and understood your Returns & Exchanges Policy.

Thank you for your assistance!

Best regards,
[Your Full Name]
[Your Email Address]
[Your Phone Number (optional)]

Need Help?

Our customer service elves are here to make your experience merry and bright! If you have any questions about returns or exchanges, email us at [email protected]. We typically respond within 1-2 business days.

Thank you for shopping with Cheap Xmas Decor Shop. We wish you a festive and joyful holiday season! 🎄