Product Information

1. What types of Christmas products do you offer?
We specialise in a wide range of Christmas essentials including decorations, balloon accessories, fancy dress costumes, Christmas Eve boxes, party games, and crackers. Whether you’re looking for angel costumes, baby Christmas outfits, or balloon supplies, we have everything to make your festive season magical!
2. Are your Christmas costumes and decorations good quality?
Absolutely! While we keep our prices affordable, we never compromise on quality. Our products are selected to ensure they bring joy and last through many Christmas celebrations to come.

Ordering & Account

1. How do I place an order?
Simply browse our website, add your favourite items to the cart, and proceed to checkout. You’ll need to provide your delivery details and payment information to complete your order.
2. Do I need to create an account to shop?
While you can checkout as a guest, creating an account allows you to track your orders, save your details for faster shopping, and receive exclusive offers.

Payment Methods

1. What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.
2. Is my payment information secure?
Yes, we use industry-standard encryption to protect your payment details and ensure secure transactions.

Delivery & Shipping

1. Where do you deliver?
We ship worldwide to bring Christmas cheer everywhere! However, due to logistical constraints, we currently cannot deliver to Asia or select remote regions.
2. What are your delivery options?
We offer two convenient options:
– Standard Shipping: £12.95 via DHL or FedEx, delivered within 10-15 days after dispatch
– Free Shipping: For orders over £50 via EMS, delivered within 15-25 days after dispatch
All orders are processed within 1-2 business days before dispatch.
3. How can I track my order?
Once your order is dispatched, we’ll send you a tracking number via email. You can use this to follow your package’s journey to your doorstep!

Returns & Exchanges

1. What is your returns policy?
We want you to be completely happy with your purchase. If you’re not satisfied, you can return items in their original condition within 15 days of receipt for a refund or exchange.
2. How do I initiate a return?
Please contact our customer service team at [email protected] with your order number and details about the product you would like to return. We’ll guide you through the process.

Contact Information

How can I contact customer service?
Our friendly team is here to help! Email us at [email protected] with any questions about our products, delivery, or your order. We aim to respond as quickly as possible.

Thank you for choosing Cheap Xmas Decor Shop to be part of your holiday celebrations!
Merry Christmas and happy decorating! 🎄